This website is meant to facilitate an international effort to build open interoperable systems that allow citizens to more directly interact with their cities. Many 311 systems provide a broad range of information and services, but currently the primary focus here is coordinating a standardized, open-access, read/write model for citizens to report non-emergency issues. For a broad overview, see the Learn More page, for an in-depth look see the post that describes Open311 as a specification for an open platform, and for general information about 311, see the Wikipedia page on 311.

Open311.org is facilitated and supported by OpenPlans, a New York City based non-profit dedicated to making cities work better.