Announcing Open311 DevCamp

On October 24th, The Open Planning Project will host Open311 DevCamp at their NYC office. Please register to attend either in-person or remotely via Eventbrite (it’s free). This is a DevCamp style un-conference to coordinate a standard specification for 311 services. Washington D.C’s 311 API will be a major case-study for developing a more universal … Continued

Create real-world issue reporting system

Last year Google created Project 10^100 as a call for ideas to change the world by helping as many people as possible. It took them a while to review all of the submissions because they received about 150,000 spanning 172 countries. A number of the submissions described similar ideas, so Google narrowed them down to … Continued

Open311 is a Specification for an Open Platform

“Open 311” has been used to refer to a few different things. To clarify, the intent of this website is to create a standard specification to turn 311 services into an open platform. I call this Open311, but really, it’s is a standard that does not yet exist. There won’t be any one specific app … Continued

Open311 at the Gov 2.0 Expo and Summit

I presented Open311 and the need for a standard at the Gov 2.0 Expo and it turned out that providing 311-like services as platforms was a continuous thread throughout both the Expo and the Summit that followed. Ben Berkowitz also gave a presentation at the Gov 2.0 Expo talking about SeeClickFix. Tim O’Reilly’s opening keynote … Continued

The Summer of 311 Apps

Since the last update here on 311 technology, a number of new apps have been released from different cities and services. Here’s a quick rundown: SeeClickFix released an iPhone app to interface with their service. New York City released their first official mobile 311 app with the 311 Pix iPhone app. Pittsburg launched their first … Continued

Open311 Summit in October

To further discuss the issues and opportunities surrounding Open 311, we’d like to extend an open invitation to the developer, government, and interested citizen communities to the first Open 311 Summit. At this point, the agenda and format are open for discussion, as are the exact dates, but we are thinking about sometime in late … Continued

Open311 at Gov 2.0 Expo Showcase

In a few minutes, Philip Ashlock from The Open Planning Project will be discussing Open311 at the Gov 2.0 Expo Showcase. Phil will be presenting as part of the “Government as a Partner” panel, along with representatives from Arkansas Recovery Portal, Neighbors for Neighbors, SeeClickFix, and BART.  You can view his slides below or download … Continued