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# Open311

A collaborative model and open standard for civic issue tracking

## Sitemaps

- [XML Sitemap](https://www.open311.org/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Blog](https://www.open311.org/blog/)
- [Open311 is a Specification for an Open Platform](https://www.open311.org/2009/09/open311-is-a-specification-for-an-open-platform/) - "Open 311" has been used to refer to a few different things. To clarify, the intent of this website is to create a standard specification to turn 311 services into an open platform. I call this Open311, but really, it's is a standard that does not yet exist. There won't be any one specific app
- [Reporting Issues For All Occasions](https://www.open311.org/2010/01/reporting-issues-for-all-occasions/) - The earthquake in Haiti can be an important reminder of role that communications technology plays in dealing with crises. I also think this is an opportunity to consider how our use of day to day technologies can better prepare us for responding intelligently when there is an emergency. As described by this Urban Omnibus story
- [Highlights from the Open311 Ecosystem](https://www.open311.org/2015/06/highlights-from-the-open311-ecosystem/) - Open311 first began with an API for Washington D.C.'s 311 system, but it really become a community when the leadership of San Francisco and the support of organizations like OpenPlans, Code for America, and even the White House brought many cities, companies, and organizations together into a productive collaboration. Now it's a rich ecosystem of
- [The Launch of Open311 in Chicago](https://www.open311.org/2012/09/the-launch-of-open311-in-chicago/) - The following re-post was written by Daniel X. O'Neil of The Smart Chicago Collaborative. It captured all the awesomeness of the Open311 launch in Chicago so well that it deserved to be re-posted here. The original post can be found at http://www.smartchicagocollaborative.org/the-launch-of-open311-in-chicago/ This afternoon the Mayor’s Office released two new resources for the people of Chicago: Rolling
- [Open311 at the Association of Government Contact Center Professionals](https://www.open311.org/2012/07/open311-at-the-association-of-government-contact-center-professionals/) - http://speakerdeck.com/u/philipashlock/p/agccp-open311-intro In May I had the wonderful opportunity to present Open311 at the annual conference for the Association of Government Contact Center Professionals. This group can be thought of almost like a government equivalent of an industry association for contact centers. While the majority of those who attended were involved with 311 call centers, the
- [Tackling the long-term strategy of Open311](https://www.open311.org/2012/02/tackling-the-long-term-strategy-of-open311/) - The following post was written by Andrew Nicklin of NYC DoITT, a long time member of the Open311 community. It's a cross-post from the original at technickle.nicklin.info. The points Andrew raise about the challenges of scaling Open311 as an open platform are spot on and the whole post seemed important enough to re-post here. Andrew
- [An Open311 Wish List](https://www.open311.org/2012/01/an-open311-wish-list/) - The Open311 GeoReport v2 spec was finalized on 3-11-11. That date was historic instead for the heartbreaking Tōhoku earthquake and tsunami. I think that disaster revealed a great deal of civic minded compassion and heroism in Japan so it all may be interrelated in the end. With dozens of cities now implementing the spec, Open311
- [311 Pioneering Baltimore Continues to Lead with Open311](https://www.open311.org/2011/09/baltimore/) - The new 311 Mobile App allows citizens to have real-time collaboration with their government. - Mayor Rawlings-Blake The City of Baltimore has a long history of leading the way with 311. In 1996 they were the first city to deploy the 311 short code and unified call center and in 1999 the city launched CitiStat
- [Ushahidi and the Open311 Ecosystem](https://www.open311.org/2011/07/ushahidi-and-the-open311-ecosystem/) - David Eaves wrote a great post today highlighting the opportunity for Open311 integration with the Ushahidi platform. I ended up responding with a long comment and figured I'd post it here as well - particularly since we're long overdue for an update and because I've covered many of the cities, vendors, and companies working on
- [International Coordination for Local Collaboration](https://www.open311.org/2010/03/international-coordination-for-local-collaboration/) - As White House CIO Vivek Kundra joined San Francisco Mayor Gavin Newsom, CIO Chris Vein, and Tim O'Reilly to signal the launch of the Open311 API in San Francisco the work towards spreading an open standard gained huge momentum. Yet we still need continued coordination and collaboration to deliver the vision of a distributed open
- [The Open311 GeoReport v2 Spec Stabilizes](https://www.open311.org/2010/10/georeport-v2-spec-stabilizes/) - It's been a while since there's been an update here, but if you've watched the mailing list you've seen that work has continued to help ensure that the GeoReport v2 spec is clearly defined and stabilized. We're almost ready to officially freeze the spec and many cities, companies, and developers have already been implementing the
- [Open311 GeoReport v2 Established & GeoReport v1 Goes Live](https://www.open311.org/2010/05/open311-georeport-v2-established-georeport-v1-goes-live/) - The Open311 specification and implementations have developed rapidly in recent months and several developers and service providers have already integrated the first version of the specification into their technology. San Francisco has also moved their API from just being available for testing to being deployed as a live, in-production web service. A full list of
- [San Francisco and D.C. Set to Launch Open311 APIs](https://www.open311.org/2010/02/san-francisco-and-dc-set-to-launch-open311-apis/) - Both San Francisco and Washington D.C.are preparing to release their Open311 APIs next month. Over the past several months, Alissa Black and Jay Nath having been working within the technology team in San Francisco to incorporate public feedback for the development of the Open311 API. The current proposal can be seen on the wiki. Dmitry
- [San Francisco Launches its Open311 API](https://www.open311.org/2010/03/san-francisco-launches-its-open311-api/) - Here's the announcement from SFgov.org: We are pleased to announce the release of our Open311 API. The design is a result of a collaborative effort between cities, non-profits and developers. We look forward to seeing what you produce. You can request an API key from their website and read-up on the Open311 API spec and
- [Support the Open311 API. Take the pledge.](https://www.open311.org/2010/03/show-your-support-take-the-pledge/) - As San Francisco and Washington D.C. prepare to launch their new APIs we'd like to have other cities and managers of 311 services show their support for implementing an interoperable standard for these APIs. The more cities get behind this effort, the better for developers, for city budgets, and for citizens. Showing a critical mass
- [Open311 DevCamp Closing Summaries](https://www.open311.org/2009/10/open311-devcamp/) - We're still in the process of collecting all of the material from the DevCamp, structuring it on the wiki, and recharging the mailing list to coordinate next steps for developing the API. For now, this video provides a good summary of some of the things that were covered at the event. The video is broken
- [Open311 DevCamp Follow-Up](https://www.open311.org/2009/11/open311-devcamp-follow-up/) - This follow-up is long overdue, but progress has certainly not slowed. My initial DevCamp follow-up pointed to most of the resources that came out of the event, but I'll run through them again. The video stream of the DevCamp is available here. The IRC log is available here. Some of the main wiki pages created
- [Announcing Open311 DevCamp](https://www.open311.org/2009/09/announcing-open311-devcamp/) - On October 24th, The Open Planning Project will host Open311 DevCamp at their NYC office. Please register to attend either in-person or remotely via Eventbrite (it's free). This is a DevCamp style un-conference to coordinate a standard specification for 311 services. Washington D.C's 311 API will be a major case-study for developing a more universal
- [Create real-world issue reporting system](https://www.open311.org/2009/09/create-real-world-issue-reporting-system/) - Last year Google created Project 10^100 as a call for ideas to change the world by helping as many people as possible. It took them a while to review all of the submissions because they received about 150,000 spanning 172 countries. A number of the submissions described similar ideas, so Google narrowed them down to
- [Open311 at the Gov 2.0 Expo and Summit](https://www.open311.org/2009/09/open-311-at-the-gov-20-expo-and-summit/) - I presented Open311 and the need for a standard at the Gov 2.0 Expo and it turned out that providing 311-like services as platforms was a continuous thread throughout both the Expo and the Summit that followed. Ben Berkowitz also gave a presentation at the Gov 2.0 Expo talking about SeeClickFix. Tim O'Reilly's opening keynote
- [The Summer of 311 Apps](https://www.open311.org/2009/09/the-summer-of-311-apps/) - Since the last update here on 311 technology, a number of new apps have been released from different cities and services. Here's a quick rundown: SeeClickFix released an iPhone app to interface with their service. New York City released their first official mobile 311 app with the 311 Pix iPhone app. Pittsburg launched their first
- [Open311 Summit in October](https://www.open311.org/2009/09/open311-summit-in-october/) - To further discuss the issues and opportunities surrounding Open 311, we'd like to extend an open invitation to the developer, government, and interested citizen communities to the first Open 311 Summit. At this point, the agenda and format are open for discussion, as are the exact dates, but we are thinking about sometime in late
- [Open311 at Gov 2.0 Expo Showcase](https://www.open311.org/2009/09/open311-at-gov-20-expo-showcase/) - In a few minutes, Philip Ashlock from The Open Planning Project will be discussing Open311 at the Gov 2.0 Expo Showcase. Phil will be presenting as part of the "Government as a Partner" panel, along with representatives from Arkansas Recovery Portal, Neighbors for Neighbors, SeeClickFix, and BART. You can view his slides below or download
- [NYC, Boston, and D.C. Make Strides to Improve 311 Services](https://www.open311.org/2009/07/nyc-boston-and-dc-make-strides-to-improve-311-services/) - Over the past week or so there have been significant advancements in the offerings of 311 services in New York, Boston, and Washington D.C.. At the first day of the Personal Democracy Forum on June 29th Mayor Bloomberg announced that the city's 311 service would now have both a Skype and a Twitter account. So
- [Open311.org Launches](https://www.open311.org/2009/06/open311-launches/) - This website is meant to facilitate an international effort to build open interoperable systems that allow citizens to more directly interact with their cities. Many 311 systems provide a broad range of information and services, but currently the primary focus here is coordinating a standardized, open-access, read/write model for citizens to report non-emergency issues. The

## Pages

- [Home](https://www.open311.org/) - A collaborative model and open standard for civic issue tracking
- [Contact Us](https://www.open311.org/contact/) - To learn more about this initiative or to find how you can get involved please contact Philip Ashlock using this form:
- [Developer Resources](https://www.open311.org/develop/) - Relevant developer news such as the launch of new city APIs and app contests will be broadcast on the blog, mailing list, and Twitter. Occasionally we hold public conference calls to discuss issues with the API spec and to provide updates and feedback about implementations in different cities. These calls will be announced on the
- [What is Open311?](https://www.open311.org/learn/) - Open311 is a form of technology that provides open channels of communication for issues that concern public space and public services. Primarily, Open311 refers to a standardized protocol for location-based collaborative issue-tracking. By offering free web API access to an existing 311 service, Open311 is an evolution of the phone-based 311 systems that many cities
- [About](https://www.open311.org/about/) - This website is meant to facilitate an international effort to build open interoperable systems that allow citizens to more directly interact with their cities. Many 311 systems provide a broad range of information and services, but currently the primary focus here is coordinating a standardized, open-access, read/write model for citizens to report non-emergency issues. For
- [API](https://www.open311.org/api/) - Maybe you meant to go to the API page on the wiki? http://wiki.open311.org/API
- [Support An Open311 Standard](https://www.open311.org/pledge/) - [[petition-1]]
- [Support An Open311 Standard](https://www.open311.org/support-a-standard/) - [[petition-1]]

## Categories

- [Uncategorized](https://www.open311.org/category/uncategorized/)
- [announcements](https://www.open311.org/category/announcements/)

## Tags

- [devcamp](https://www.open311.org/tag/devcamp/)
- [barcamp](https://www.open311.org/tag/barcamp/)
- [meetup](https://www.open311.org/tag/meetup/)
- [summit](https://www.open311.org/tag/summit/)
- [311DevCamp](https://www.open311.org/tag/311devcamp/)
- [Gaziantep Escort](https://www.open311.org/tag/gaziantep-escort/)
- [Gaziantep](https://www.open311.org/tag/gaziantep/)
- [Gaziantep Escort kızlar](https://www.open311.org/tag/gaziantep-escort-kizlar/)
- [Gaziantep Escort Bayanlar](https://www.open311.org/tag/gaziantep-escort-bayanlar/)
- [Gaziantepesortkizlar.com](https://www.open311.org/tag/gaziantepesortkizlar-com/)