Open311 at the Association of Government Contact Center Professionals

http://speakerdeck.com/u/philipashlock/p/agccp-open311-intro In May I had the wonderful opportunity to present Open311 at the annual conference for the Association of Government Contact Center Professionals. This group can be thought of almost like a government equivalent of an industry association for contact centers. While the majority of those who attended were involved with 311 call centers, the … Continued